Refund and Cancellation Policy

1. Cancelling

Plans paid by bank transfer run for 30 days and do not renew by themselves. To stop, simply do not pay again. Your credits stay usable until the end of the 30 days.

Card plans (when available) can be cancelled at any time from the pricing page (Cancel subscription). Your plan stops renewing straight away and you will not be charged again. The credits you already have stay usable until the end of the period you paid for.

2. No cash refunds for a started period

Once a plan period has started, its fee is not refunded in cash, whether or not you use all of its credits.

Plan credits are for the period you paid for and do not carry over to the next period. Credits bought as an add-on can only be used while you have an active plan, are not refundable, and are not lost when a plan period ends. The free starter credit has no cash value. Credits cannot be transferred or exchanged for cash, and any unused credits are lost if you delete your account.

3. Failed proposal runs

If a proposal run fails on our side, the credit it used is returned to your account automatically. You do not need to ask. A run that you start and do not finish (for example, you leave the follow-up form unanswered) is not a failure on our side.

A completed proposal uses its credit even if you do not win the tender, and even if you later decide not to submit it. pkbid drafts documents for you to check; you are responsible for reviewing them before you submit anything.

4. Payment errors

If you pay twice, or pay the wrong amount, we refund the difference. If you pay and your credits are not added, we will add them once we have your payment proof, or refund the payment in full if we cannot. Bank transfers are refunded by bank transfer to the account you paid from; card payments are refunded through Safepay. Please report a payment problem within 7 days of paying, and contact hadiquetahir@gmail.com with your payment screenshot or reference. We reply within 3 working days and complete approved refunds within 10 working days.

If you have a problem with a payment, please contact us before disputing it with your bank or card issuer, so we can fix it faster.

5. Your rights

This policy does not limit any right you have under applicable Pakistani consumer law.

6. Questions

Contact hadiquetahir@gmail.com.